FAQ
Can your LED mirrors be used as the only source of light in a bathroom?
No. We do not recommend using a LED Mirror as the only source of light in a bathroom. We recommend having an overhead lighting in addition to LED Mirrors to create ideal conditions in your space.
Can your LED mirrors be installed horizontally or vertically?
Yes. All our LED mirrors can be installed horizontally or vertically. Please refer to the specification sheet of the mirrors for exact dimensions and location of hanging brackets behind the mirror.
My order status is still "Process", when will it be shipped?
Total Delivery Time = Processing Time + Shipping Time Before we ship your order, we conduct a strict Quality Control checks and testing in order to ensure your product's quality prior. The processing time varies by location, depending on the specification of the product. Our average time and goal is to ship you order in 2-5 days. All orders receive an email with tracking conformation of the shipment. In case of any question and unexpected delay you can always contact our customer service.
How can I track my package?
Once an order has shipped out, we will send you a Shipping Confirmation email that includes your tracking number.
Please track it in your member account:
• Find the order which you want to trace and you will see the tracking NO. and shipping courier.
• Use the tracking No. to trace on the website of shipping courier.
What happens if items are damaged in transit?
The packaging is independently designed and sturdy and the damage rate is less than 2%. Just in case you receive a damaged package, please contact us in time.